In the early '80s, things began to turn around for the Neftin dealership and the addition of Volkswagen. In 1979 another family member joined the ranks creating a truly family-operated enterprise. "Our sister Laura joined us as office manager and today, she runs the customer relations department." In 1984, a move to its present location at the Thousand Oaks Auto Mall gave the dealership more exposure and a chance to add Mitsubishi to its product line. Today, Neftin features Volkswagen and Mazda. Equally important, we believe in a fun family environment supported with the very best customer service. That’s why we host monthly employee barbecues and critiques where we talk about customer service, our commitment to excellence, and what's important for your complete satisfaction.
Community involvement is another important aspect of Neftin's effort to engage with our customers. Being one of the host dealerships for the Real-Life Science event at the auto mall was important in creating a tighter bond between free enterprise and education. The program was designed to educate students of Oak Park School District on the basics of science pertaining to the auto industry. "The program provides many benefits," states Neftin. "The students can see the relevance of what they learn in school as it applies to the real world and we feel it will definitely stimulate learning.
Very few local business leaders are plugged into the community the way we are. We take pride in volunteering and sponsoring local events. Donations to local charities, educational institutions, and participation in fundraising drives for a multitude of foundations are just a few of the many generous efforts Neftin Westlake gives back to their neighbors and friends. Yes, we really are in the neighborhood!
The future of Neftin Westlake Car Company is founded on the past. Starting as a small "mom and pop" dealership in 1977 on Thousand Oaks Blvd., the business has grown into one of the leading multi-franchise dealerships in the area. "But we still carry that image of a small, friendly store where you can knock on the door and talk to any of us," says owner, Howie Neftin. And indeed, walking in Neftin Westlake Car Company is like visiting a friendly neighbor - one who's been an outstanding member of the community for over 40 years.
The history of the dealership is one of family success in different quarters of the industry. Neftin's father, Murray, was a vice president of finance for Volvo; brother Sam was working in Volvo dealer placement; "and I was selling Volvos in San Diego after I graduated from college," he said. "We were all successful, so we decided to try a retail operation."
The resulting retail operation started at the then Westlake Saab on Thousand Oaks Blvd. Releasing the Saab franchise and bringing in Volvo, "it was the three of us, an office clerk and three technicians, and the gas crunch was on also. Everyone wore a lot of different hats."
Sam Neftin, Howie Neftin, Laura Neftin
Wait until you experience our service department! From ASE and factory-trained & certified technicians to free, by-appointment loaner cars for Neftin's new and pre-owned car owners...to free local shuttle service, express lubes, genuine factory parts, convenient hours, and free roadside service, we deliver miraculous quality and speed of service.
Maintaining your car for years of safe, trouble-free driving is the hallmark of our dealership. Expertly delivered by experienced, exceedingly well-trained service writers and technicians who've worked at Neftin for years and years. Which means our team of professionals are familiar with your needs and knowledgeable about your car's unique performance issues. And isn't it reassuring to know that the person who worked on your car today, will be here tomorrow to stand behind their work?
Ask our customers - no one knows your Volkswagen and Mazda like Neftin Westlake. With our experienced certified technicians, you won't want to take your Volkswagen or Mazda anywhere else for service!
To schedule an appointment call us at 877-898-1953.
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Service & Parts Specials
Neftin's Parts Department is the best in the business with a tremendous parts inventory required for on-the-spot factory-spec vehicle maintenance; and great accessories like roof racks, bike racks, ski racks, 3rd row seats, fog lights and so much more! And of course, our parts personnel are well-groomed, well-mannered and dedicated to Award-Winning Customer Service.